Terms & Conditions

 

Terms & Conditions – Ilyas Insects
Last updated: 6 June 2025

Company Information

  • Ilyas Insects is a sole proprietorship based in Belgium
  • We sell live invertebrates such as ants, isopods, roaches,.... and related accessories

Product Information

  • All animals are captive-bred unless otherwise stated
  • The buyer is responsible for reading the full product description before placing an order

Shipping & Delivery

  • We ship within Belgium and internationally using UPS and bpost
  • Live animals are only shipped when weather conditions are suitable at our location
  • No shipping takes place if temperatures are below 3°C (heatpacks don't work properly under 3°C)  or exceed 25°C at the sender’s location
  • The buyer is responsible for checking local temperatures before ordering (and communicate it to potentially postpone the shipping of the parcel).
  • Shipping only takes place Monday or Tuesday to avoid packages being stuck in transit at weekend days.

Live Arrival Guarantee

  • Only valid for next-day delivery orders, where this option was both available and selected
  • If the delivery takes longer than one day due to delay, the guarantee is void
  • Claims must be made within 12 hours after delivery
  • Proof must include clear photo or video of the dead animals in sealed packaging
  • No compensation for late claims, poor unpacking, unsuitable temperatures at the receiver’s side, or ordering errors

Returns & Cancellations

  • Live animals cannot be returned
  • Accessories can be returned within 14 days if unused and in original packaging
  • Return shipping is the buyer’s responsibility
  • Orders can only be cancelled before shipping

Legal Responsibility

  • The buyer is responsible for complying with local laws concerning species ownership
  • Ilyas Insects is not liable for customs issues, confiscations, or violations of import regulations
  • We do not provide import permits

Liability Disclaimer

  • Ilyas Insects is not responsible for injuries, allergic reactions, bites, stings, or property damage
  • All animals must be handled with proper knowledge and care

Payment Methods

  • Bank transfer
  • PayPal
  • Bancontact via integrated checkout

Privacy & Data Protection

  • All customer data is processed according to GDPR and Belgian privacy laws
  • We do not sell or share your data with third parties

Changes to Terms

  • These Terms & Conditions may be updated at any time without notice
  • The latest version is always available on our website and takes effect immediately

For any questions, please contact us at: ilyasinsects@gmail.com